LockSafe Technologies Ltd – Privacy Policy
Last updated: October 2026
Introduction
Welcome to LockSafe Technologies Ltd’s (“LockSafe”, “we”, “us” or “our”) privacy policy.
This policy explains how we collect and use personal data when you use the LockSafe app, visit our website at locksafe.help, contact us, or are nominated as a trusted contact by a LockSafe user. It also explains your data protection rights and how to contact us or the Information Commissioner’s Office (ICO).
LockSafe is a personal-safety app. It allows users to nominate trusted contacts and, when a user starts an alert, share their location with those contacts. LockSafe is not an emergency service and does not contact 999 on a user’s behalf.
Controller and how to contact us
LockSafe Technologies Ltd is the controller of personal data covered by this policy.
LockSafe Technologies Ltd is a company registered in England and Wales under company number 17413067.
Registered office:
C/O MM Accountants
14–16 Balls Road
Prenton
CH43 5RE
If you have questions about this policy or how we handle your personal data, please contact us at:
Email: privacy@locksafe.help
Our customers
LockSafe is a consumer-facing service. Our customers are individuals who subscribe to the app through the Apple App Store, including users on an Individual or Family plan.
We do not currently offer LockSafe as a business-to-business service. However, this policy also applies where an individual uses a business email address or is contacted in their capacity as a trusted contact.
Your right to complain
If you have concerns about how we collect, use or handle your personal data, please contact us at privacy@locksafe.help so that we can investigate and seek to resolve the matter.
You also have the right to complain to the ICO, the UK supervisory authority for data protection matters. Further information is available on the ICO’s website: https://ico.org.uk.
Keeping your data up to date and policy updates
Please keep us informed if your personal data changes during your relationship with us.
We keep this policy under regular review. We will publish any updates on our website or through the app where appropriate.
Third-party links and services
Our website, app or service messages may contain links to third-party websites or services, including Apple services. These third parties have their own privacy policies and we do not control their privacy practices.
Your use of third-party services, including the Apple App Store and Sign in with Apple, is subject to the relevant third party’s terms and privacy policy.
What data we collect
Personal data means information relating to an identified or identifiable individual. It does not include anonymous information.
Users and subscribers
If you create or use a LockSafe account, we may collect:
- Identity Data: your name.
- Contact Data: your email address and, if you choose to provide it, your telephone number.
- Sign-in Data: your Sign in with Apple identifier and email address, which may be an Apple private-relay email address. We retain an Apple token where needed to disconnect Sign in with Apple when an account is deleted.
- Profile Data: your account details, trusted contacts, and records of whether those contacts have accepted or declined an invitation.
- Subscription Data: your subscription plan, renewal date and Apple transaction identifiers. We do not receive or store your payment-card details; Apple processes payment as merchant of record.
- Alert Data: precise location coordinates, location accuracy and device battery level, but only while you have started an alert.
- Technical and Security Data: IP address, hashed rate-limit counters, security-event logs and limited error-report information. Error reports use an opaque user identifier and are designed to exclude location data, private links and message content.
Trusted contacts
If a LockSafe user nominates you as a trusted contact, we may collect:
- Identity Data: your name.
- Contact Data: your telephone number and email address.
- Profile Data: whether you accept or decline the user’s invitation.
- Guardian Status Data: the status you select during an emergency, from a fixed list such as “On my way” or “Calling 999”.
When adding a trusted contact, you must ensure that the details you provide are accurate and that the person understands that you are nominating them to receive LockSafe invitations and, if they accept, safety alerts. We process trusted contacts’ personal data on the basis of our legitimate interests in providing the safety features you request, not on the basis of that contact’s consent.
Website users and people who contact us
We may collect:
- Technical Data: IP address and standard hosting-log information when you visit our website.
- Correspondence Data: information contained in emails or other communications you send us, including support enquiries, complaints and rights requests.
Aggregated and special category data
We may use Aggregated Data, such as service statistics, for operational purposes. Aggregated Data does not identify you.
We do not intentionally collect special category data or data about criminal convictions and offences.
Precise location data is not special category data, but we recognise that it is sensitive and apply appropriate safeguards to it.
Face ID or Touch ID may be used to unlock the app where enabled on your device. Biometric matching takes place on your device through Apple’s operating system. We receive only a pass or fail result and do not receive biometric data.
Children
The app may be used by children, including as part of a Family plan. Where a child uses the app, we process their personal data in the manner described in this policy.
Parents and guardians should consider whether the app is appropriate for a child before allowing them to create or use an account. Please contact us at privacy@locksafe.help if you have concerns about a child’s use of the app.
If you do not provide data
We need certain personal data to provide the LockSafe service. For example, we need account details to create an account, trusted-contact details to send invitations and alerts, and location permission to share your location during an alert.
If you do not provide this information or permission, you may be unable to access some or all of the app’s features.
How we collect your data
Direct interactions
You may give us personal data when you:
- create and use a LockSafe account;
- provide trusted-contact details;
- start an alert or use the app’s safety features;
- purchase or manage a subscription;
- accept or decline an invitation to be a trusted contact;
- select a guardian status during an emergency; or
- contact us by email or otherwise.
Data provided by LockSafe users
If you are a trusted contact, we receive your name, telephone number and email address from the LockSafe user who nominates you.
We send an invitation explaining the service and the information you may receive during an alert. You cannot be alerted unless you accept the invitation. If you decline, we delete your telephone number and email address.
Apple and subscription services
We receive your name and email address from Apple if you choose to use Sign in with Apple.
We receive subscription-status and purchase information through Apple and RevenueCat, our subscription-management provider.
Automated technologies
We collect limited Technical Data through app, website and security logs.
Our website does not use cookies, analytics tools or advertising technologies.
How and why we use your data and our lawful bases
We only use your personal data when the law allows us to do so.
The principal lawful bases we rely on are performance of a contract, legitimate interests and compliance with legal obligations. We may also rely on consent where required.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
To register you as a new user and create your LockSafe account | Identity, Contact, Sign-in and Profile Data | Performance of a contract with you. |
To manage your subscription and confirm your entitlement to use paid features | Identity, Contact, Profile and Subscription Data | Performance of a contract with you; and legitimate interests in administering the service and preventing subscription misuse. |
To enable you to add and manage trusted contacts | Your Identity and Profile Data; trusted contacts’ Identity and Contact Data | For users, performance of a contract. For trusted contacts, legitimate interests in enabling users to use the safety features they have requested and communicate with their chosen contacts. |
To send trusted-contact invitations and record whether a contact accepts or declines | Trusted contacts’ Identity, Contact and Profile Data | Legitimate interests in operating LockSafe’s safety features, confirming that a person wishes to receive alerts and avoiding unwanted communications. |
To send emergency alerts, Come Get Me requests, Stay With Me alerts and notifications that an alert has ended | User Identity, Contact and Alert Data; trusted contacts’ Identity and Contact Data | For users, performance of a contract. For trusted contacts, legitimate interests in delivering a safety alert requested by the user and enabling the trusted contact to respond. |
To share a user’s location, location accuracy and battery level with accepted trusted contacts during an active alert | User Alert Data; trusted contacts’ Identity, Contact and Guardian Status Data | For users, performance of a contract with you, where this processing is necessary to provide the active-alert and location-sharing service you request. For trusted contacts, legitimate interests in delivering the user-requested safety service and enabling accepted trusted contacts to respond to and coordinate assistance during an active alert. |
To operate the Live Rescue Room during an emergency | User Alert Data; trusted contacts’ Identity and Guardian Status Data | Performance of a contract with the user; and legitimate interests in allowing trusted contacts to coordinate their response to an active alert. |
To administer and protect our app, website and systems, including preventing misuse and maintaining security | Technical and Security Data | Legitimate interests in running, securing and protecting our service, systems and users. |
To identify and resolve technical issues and improve the reliability of our app and website | Technical and limited error-report Data | Legitimate interests in diagnosing faults, maintaining and improving our services. |
To respond to enquiries, complaints and data protection requests | Identity, Contact and Correspondence Data | Legitimate interests in communicating with people who contact us and resolving concerns; and, where applicable, compliance with a legal obligation. |
To comply with legal, regulatory, accounting or tax requirements and to establish, exercise or defend legal claims | Relevant Identity, Contact, Subscription, Technical and Correspondence Data | Compliance with a legal obligation; and legitimate interests in protecting our business and legal rights. |
Marketing and opting out
We do not carry out electronic direct marketing.
The emails and SMS messages sent through LockSafe are service communications. These include trusted-contact invitations, emergency or safety alerts, and notifications that an alert has ended.
Use of AI tools
We do not use artificial intelligence or machine-learning tools to process personal data in the LockSafe app, website or supporting systems.
Cookies
Our website does not use cookies, analytics tools or advertising technologies.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that another use is compatible with the original purpose.
If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis where required by law.
Sharing your data
We may share personal data where necessary to provide and support the LockSafe service, comply with the law or protect our rights.
This may include sharing data with:
- accepted trusted contacts, who receive service invitations, alerts and, during an active alert, relevant location and alert information;
- Cloud infrastructure, hosting and authentication providers: supporting our database, user authentication, website and application hosting, and security controls.
- Communications providers: sending SMS messages and emails, including service alerts, invitations and support communications.
- Technical support and security providers: helping us monitor system performance, identify and fix technical errors, and protect the service from misuse.
- Subscription, payment and app-distribution providers: administering subscriptions, processing App Store payments, distributing the app and providing optional Sign in with Apple functionality.
- professional advisers, including lawyers, accountants, insurers and auditors; and
- regulators, law-enforcement bodies, courts or other authorities where required or permitted by law.
We do not sell personal data. We do not use advertising networks or third-party analytics providers.
International transfers
Some of our service providers may process personal data outside the UK, including in the United States.
Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place. These may include:
- a UK adequacy regulation; or
- UK-approved contractual safeguards, including the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
For further information about international transfers and the safeguards used, please contact us at privacy@locksafe.help.
Data security
We use appropriate technical and organisational measures to protect personal data from accidental loss, unauthorised access, use, alteration or disclosure.
Access to personal data is limited to those who need it to operate and support the service. We have procedures to identify, investigate and respond to suspected personal data breaches, including notifying affected individuals and regulators where legally required.
How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this policy, including to meet legal, regulatory, accounting, tax or reporting requirements.
In particular:
- account data is retained while your account remains open and is needed to provide the service;
- location data, location accuracy, battery information and guardian statuses generated during an alert are deleted when that alert ends;
- a trusted contact’s telephone number and email address are deleted if they decline the invitation;
- technical, security and error-report information is retained only for as long as necessary for security, troubleshooting and service operation; and
- subscription and transaction information may be retained for longer where needed to meet legal, accounting or record-keeping obligations.
If you delete your account, we will delete or anonymise your personal data unless we need to retain limited information to comply with a legal obligation, resolve a dispute, prevent fraud or establish, exercise or defend legal claims.
Your rights
You can contact us at privacy@locksafe.help to exercise your rights.
You will not usually have to pay a fee to access your data or exercise your rights. We may charge a reasonable fee, or refuse to act on a request, if it is manifestly unfounded or excessive.
We may need information to confirm your identity before responding. We normally respond within one month. If your request is complex or you have made several requests, we may take longer where the law allows and will keep you updated.
Your legal rights
Access
You can request a copy of the personal data we hold about you and information about how we use it.
Correction
You can ask us to correct inaccurate or incomplete personal data.
Erasure
You can ask us to delete your personal data in certain circumstances.
Objection
You can object to processing based on our legitimate interests where you consider that it affects your rights and freedoms. You can always object to direct marketing, although we do not carry out direct marketing.
Restriction
You can ask us to restrict our processing of your personal data in certain circumstances, including while we verify its accuracy or consider an objection.
Portability
You can ask us to provide certain personal data to you, or another organisation, in a structured, commonly used and machine-readable format. This right applies where we process data by automated means on the basis of consent or contract.
Withdraw consent
Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before you withdrew your consent.