LockSafe Terms of Service

LockSafe is not an emergency service. It does not contact the police, ambulance or fire services, and it does not verify or act on what your contacts tell each other — if a contact indicates they are "calling 999", that is their statement, relayed as-is, not something LockSafe has done or confirmed. If you are in danger, call 999 (or your local emergency number) whenever you can. LockSafe is designed to work alongside the emergency services, never instead of them.

What LockSafe does

LockSafe has three kinds of alert, all started by you. The emergency button alerts all your trusted contacts, shares your live location until you end it, and lets those contacts see a shared view of who else was alerted and what each says they are doing. Come Get Me is a quieter, non-emergency request to one chosen person to come to you, sharing a single location reading. Stay With Me is a silent journey timer that shares nothing while it runs but alerts all your verified contacts, with your location, if you do not check in by the time you set.

Subscription and payment

LockSafe is available only by subscription. There is no free version and no free trial. The current plans are:

Apple is the merchant of record. Payment is taken by Apple and charged to your Apple ID at confirmation of purchase. We never receive, hold or process your card details.

Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, and your Apple ID is charged for renewal within 24 hours of the period ending. You can cancel at any time in your device Settings under your Apple ID. Cancelling stops future renewals; it does not shorten the period you have already paid for.

Refunds are handled by Apple under their terms, as they took the payment. Nothing in these terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and, where applicable, your right to cancel a distance contract.

We may change our prices. Any change will be notified in advance and will never apply to a period you have already paid for.

Family plans

A Family subscription is bought by one person and, through Apple Family Sharing, entitles up to five others to use LockSafe. Each person has their own separate account, their own trusted contacts and their own location data. Buying a Family plan gives the purchaser no access to, and no rights over, any other member's account, contacts or location. If the purchaser cancels, the other members' access ends when the paid period does.

If your subscription ends

Your emergency button keeps working. If your subscription lapses or is cancelled, you can still raise an alarm and your trusted contacts will still be alerted and still receive your location.

What stops is live tracking — your contacts receive a single location rather than a map that updates as you move — and access to the rest of the app, including adding or changing contacts. The app tells you clearly when this is the case, and so does the message your contacts receive.

We provide this deliberately, as a safety decision rather than a contractual entitlement. It does not extend your subscription, create a continuing paid service, or oblige us to maintain it indefinitely — but we will not withdraw it without notice.

No guarantee of delivery

Alerts depend on mobile networks, SMS carriers, your phone's battery and signal, and your contacts noticing the message. Any link in that chain can fail. LockSafe tells you honestly when an alert could not be sent, but you must not rely on it as your only safety measure.

Your responsibilities

Your data

Governed by our Privacy Policy. The deletion promises made there are contractual, not marketing. You can delete your account and all associated data from within the app at any time.

Governing law

England and Wales.

Provider details and full legal terms will be published here before launch.